Customer Service

We’re the Experts…and It Shows!

Your brand matters. You know that and so do we. Just like you, we also know that great customer service is one of the best ways to protect and grow your brand.

That’s why when you need the best in U.S.-based Customer Care, The VA Firm should be the first and last call you make. Whether your customers need assistance over the telephone, through chat, or by email. we have the knowledge and experience to take your customer service processes to the next level…guaranteed.

So don’t settle for second-best. Choose the Virtual Assistant company that specializes in helping businesses and organizations just like yours with the most demanding customer service scenarios. It doesn’t matter if you operate a small, family-owned business or manage hundreds of agents in a large, enterprise-level call center—we can help!


The VA Firm Knows CSR Management and Escalations

Have a more demanding customer service role in mind? At, we’re also experts at handling top-level escalations. In addition, we can also fulfill full-time and temporary supervisory roles as needed. That means we can step in whenever you need a remote lead or supervisor capable of managing agent teams of all sizes. We can handle angry or irate customer calls quickly and effectively, all while adhering to your company’s policies.

If your agents need escalation training, we can do that, too!

  • Need a dedicated Customer Service Representative for your small office?
  • An experienced CSR to handle overflow calls?
  • A remote manager or lead to oversee all or part of your customer service department? is ready to deliver real solutions for you and your organization TODAY!

On-Site Customer Service Consulting and Management

In addition to performing remote Customer Service and CSR management duties, Richard Starr and Erin Bower, founders of, have also worked on-site as contracted and temporary call center managers and leads for a variety of companies.

With more than twenty-years of combined experience in on-site customer service at companies including SanDisk, Easton Baseball, and Viking Cruises just to name a few, Richard and Erin have what it takes to provide only the highest-levels of care for your customers. We guarantee it.

When we agree to work with you, we can bring our 40’ luxury motorcoach and mobile office to your city—anywhere in the U.S. And because we’re self-sustaining, we can stay as long as you need us—for a week, a month, or even longer if necessary.

As experts in developing new customer service operations or optimizing existing ones, our services result in higher customer retention and greater profits for you and your organization.

Need more information about our on-site services? We’re happy to help. You can reach us today to discuss your unique customer service needs by calling:

( 01 818-579-2024 – Outside the United States )

Our regular hours are:

9:00am – 6:00pm – Pacific Standard Time (PST)
Monday – Friday

We do work outside of regular business hours occasionally, upon request.
Please contact us by phone or email to discuss any special requirements you may have.

If you wish to send a more detailed query or an attachment regarding your customer service needs, you can also email it to us directly. If you send your email before noon Pacific Standard Time (PST), we’ll review it, and in most cases get back to you the same day.

PLEASE NOTE: Due to the complexity of most proposed client relationships, we cannot provide quotes or estimates via email prior to speaking with you. It is important to note that this is not a sales call. We must speak with you by phone to clarify our full understanding of your unique requirements. This guarantees that our written estimate for your Virtual Assistant services is 100% accurate.