How We Work

Welcome to our How We Work page! At The VA Firm, we believe in keeping the lines of communication open before, during, and after we work as your trusted Virtual Assistants. Part of that process is letting you know, up front, how we do business. Please review the following information so we can avoid any confusion or misunderstandings.

As always, our goal is your complete satisfaction. If you have any questions, feel free to contact our office at 818-579-2024 or visit our Contact Us page.

Thanks for visiting, and we look forward to working with you!

Let’s Get Acquainted!

We recognize that it can be difficult to find a trustworthy Virtual Assistant to help you with your critical business or personal tasks.

That’s where we come in.

At The VA Firm, our #1 goal is earning your trust and providing the world’s best Standard and Advanced Virtual Assistant services. In short, we’re here for you, and that means we treat your tasks—and your business—with the utmost care and respect. For us, it’s not enough to just complete our work. It must be done correctly, on-time, and within your budget. Each and every time. The net result should be that your life becomes measurably easier, your work becomes more efficient, and you achieve greater overall productivity.

We hope you’ll consider giving us a try. We truly believe you’ll find that The VA Firm is the best trusted partner for you, for your business…and for your life.

Thank you for considering us. We truly appreciate it.

Our 8-Step process


You call, chat with, or email Erin or Richard. One of us will discuss your specific Virtual Assistant needs in detail with you. Our office number is 818-579-2024.


We agree on the terms of our work with you, provide a firm quote for your required hours, and agree on how we will communicate with you.


We issue a Non-Disclosure Agreement (or sign yours) and schedule any necessary further meetings to prepare to begin working with you.


We begin work on the schedule agreed upon in our initial conversations and specified in our mutually signed Virtual Assistant Agreement.


You authorize payment for the hourly deposit, or for the full number of hours agreed upon if under five (5) hours, per our payment policies.


We complete the assigned tasks and/or work and submit it to you for your approval as agreed upon in the Virtual Assistant Agreement.


You provide final written approval for the work completed or request any changes or corrections be made, then provide final written approval.


We provide you with a written final Invoice for the work completed. Please review our payment policies for all of our Virtual Assistant Services.


Our Plans & Pricing

As Low as $21 / hr


All-inclusive No Hidden fees or Costs

See Our Standard Services Plans & Pricing

As Low as $35 / hr


All-inclusive No Hidden fees or Costs

See Our Advanced Services Plans & Pricing

Our Payment Policies

PLEASE NOTE: Unless other arrangements have been made, full payment on projects under two (2) hours or for all clients is due in advance. Domestic (U.S.) projects over two (2) hours are subject to the following terms:

Fifty-percent (50%) on deposit when the project begins with the remaining balance due upon written acceptance of the completed work/tasks. Written approval or requested changes for most tasks is due within 24-hours of the completion and delivery of the work/tasks specified in your Virtual Assistant Agreement.

For Monthly Agreements, fifty-percent (50%) of the agreed-upon Packaged Hourly Plan is due on or before the first (1st) of each month, with the remaining balance due on or before the fifteen (15th) day of the same month.

We regret any inconvenience this may cause. However, this system became necessary after more than one client accepted finished work and then simply refused by pay, ceasing all communications and forcing us to pursue legal remedies to recover unpaid fees.

While we sincerely believe 90% of people are honest, that loss of thousands of dollars each year has left us with little choice in the matter. It doesn’t help that many of our clients are not in Los Angeles, where our office is located, making it that much more difficult to take them to court.

Make no mistake: we’re always very easy to work with. But in this type of situation, we have no choice but to do what is necessary to keep The VA Firm open and growing. This type of work is, after all, a key way in which we all pay our bills and support our families.

Thank you for your understanding!

Payment Methods We Accept

For your convenience, we primarily accept Visa®, MasterCard®, American Express®, and Discover® through PayPal® or Square®. You do not need a PayPal® account to pay us using PayPal® or Square®.

In some cases—approved in advance only—we accept Cashier’s Checks, Personal Checks, and Corporate Checks. These must be sent by Messenger Service or Next Day/Second Day delivery via UPS, FedEx, USPS, or other comparable services, and include tracking. In the rare instance that we agree to accept a check or money order, it should be made out to “Richard Starr” and not The VA Firm.

Please note that we cannot accept standard mail delivery. Our scheduling is carefully arranged in advance in order to accommodate the many clients we work with. Thank you for your understanding!

We Accept: